What is the most important process in your entire office?

Your backup is the most important thing in your entire office. Reread that again. Your backup is the most important thing in your office!! If you lose your data you will not know who is on your schedule for at least the next 6 months. Even if you do find your data from an earlier time you will have made changes to the appointment book and you will not know if you have a time slot available until you go through a complete recall cycle. The only way to correct this is to go through every chart and reappoint everyone. Beyond this you will not know who owes you money, won't have xrays, treatment plans, etc. Obviously this is an unacceptable proposition. You need to know how your system is being backed up and routinely restore your data to confirm it's validity. Having your charts in a digital form is actually a great advantage in the event of a natural disaster or fire. With a proper backup plan you should be able to restore your information quickly and be up in running in a matter of hours. This is not the case if you have all of your information in paper charts. There is a more likely culprit than natural disaters though. Even the best designed computer networks will have downtime, servers fail. The idea is to have a multi-tiered contegency plan that covers your data reguardless of events beyond your control.